CRM

General Overview

At CAR-Research XRM, we have leveraged our thorough knowledge of the automotive industry to develop a proven singular solution that helps you run your dealership more effectively and proficiently. CAR-Interactive is a web-based, comprehensive CRM solution that helps you increase revenue from sales and service, improve your customer satisfaction index (CSI) and service satisfaction index (SSI), and boost your dealership’s gross profit. With our CRM, you can consolidate all departments in your dealership into manageable solution that delivers value through proven processes at every stage of the customer life cycle.

Our CRM also includes robust features like our Internet Lead Manager (ILM) and Business Development Center (BDC) modules to help you enhance the customer experience while increasing revenue-generating opportunities and  improving staff accountability and production.

Key Features and Benefits

• Key metric notifications by text messaging
• Integrated call management solution
• Employee goal setting and reporting
• Dealer Dialer which performs customer follow-up calls
• Computer Telephony Integration (CTI)
• Save-A-Deal module
• Concern resolution management
• Time-clock management system
• License plate customer notification system
• Loaner car manager
• Gas requisition system
• Customer lifetime value
• Prospect button to ensure logging of all showroom traffic
• Automated scrolling displays of appointments and sales
• Real-time reporting suite, including ROI
• Enterprise reporting suite for dealership groups
• VIN decoding
• CAR-Smart Calls that deliver pre-recorded calls to the customer
• Enterprise inventory management solution
• Unlimited users and security levels