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Employment
CAR Research is always looking for bright, motivated people to add to our team. We are currently hiring the following positions.
IT Technical Support:
Under the direction of the IT Support Manager, the Support Analyst serves as a Support role with the primary responsibility of providing first point-of-contact assistance to clients who call the Support Center telephone line for assistance with computer related questions or issues. Technical support is responsible for ensuring client calls are answered in a timely manner.
Position Includes:
- Client Follow-up
- Software Installation
- Training
- Bug Documentation
- Testing software fixes
- Troubleshooting client issues
- Escalate client problems
- Flexible hours
- Responding within agreed time
- Monitor agent's contacts to ensure quality service and compliance with call center procedures
The candidate for this position must have excellent communication skills, proficient in Microsoft office.
Good technical knowledge of MS SQL is a plus not required.
Must be able to handle time sensitive and confidential documents.
Must have a high level of customer focus and commitment.
Call Center Representative:
Job Objectives:
Perform customer satisfaction interviews with customers of Car dealerships.
The intent of the surveys is to help the client improve customer satisfaction. The surveys are conducted via telephone and average interview is usually three to five minutes in length. No selling is involved. No prior market research experience is required.
Essential Duties and responsibilities include the following: Other duties may be assigned
- Uses accepted customer service skills and techniques in each customer contact.
- Records manually or through computer system needed contact information resulting from the call if required.
- Adheres strictly to company practices regarding professional and courteous interaction with the customer to ensure a positive outcome.
- Achieves specific program goals or efficiency standards in order to provide the client with the most efficient use of their resources.
- Works promised hours per week in order to ensure the meeting of pre-established customer service hour coverage often require by the client.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representatives of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and /or Experience:
High school diploma or general education degree (GED); and/ or solid three to five months related customer service experience and/or training or equivalent combination of education and experience, and some basic computer keyboard skills. Strong analytical communication skills within the content of the programs.
Language Skills:
Must process the ability to read and comprehend simple instructions, good voice quality that is conversational and professional.
Other Skills and Abilities:
- Strong communication skills, especially those related to the telephone.
- Positive and enthusiastic attitude and voice projection for customer handling.
- Excellent listening skills.
- Flexible and able to handle multiple tasks while maintaining high level of accuracy and competency.
- Ability to type at a minimum 30 wpm.
- A working knowledge of the computer is necessary and prior market research experience is helpful but not required.
Important Notes:
Must pass a typing and grammar exam, also must be available to work evenings and Saturdays
Bilingual a Plus!
Fluent in Spanish, French, German, Italian, Chinese, German, Russian, Korean, Japanese, Vietnamese, Polish, Hindi and Urdu, etc.
Hours are:
Flexible Hours: Mon-Sat 9am-9pm
Student Hours: Mon-Sat 5-9
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