COMPANY
About Us
Employment
Location
|
Employment
CAR Research is always looking for bright, motivated people to add to our team. We are currently hiring the following positions.
IT Technical Support: Position currently not available
Call Center Representative:
Job Objectives:
Perform customer satisfaction interviews with customers of Car dealerships.
The intent of the surveys is to help the client improve customer satisfaction. The surveys are conducted via telephone and average interview is usually three to five minutes in length. No selling is involved. No prior market research experience is required.
Essential Duties and responsibilities include the following: Other duties may be assigned
- Uses accepted customer service skills and techniques in each customer contact.
- Records manually or through computer system needed contact information resulting from the call if required.
- Adheres strictly to company practices regarding professional and courteous interaction with the customer to ensure a positive outcome.
- Achieves specific program goals or efficiency standards in order to provide the client with the most efficient use of their resources.
- Works promised hours per week in order to ensure the meeting of pre-established customer service hour coverage often require by the client.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representatives of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and /or Experience:
High school diploma or general education degree (GED); and/ or solid three to five months related customer service experience and/or training or equivalent combination of education and experience, and some basic computer keyboard skills. Strong analytical communication skills within the content of the programs.
Language Skills:
Must process the ability to read and comprehend simple instructions, good voice quality that is conversational and professional.
Other Skills and Abilities:
- Strong communication skills, especially those related to the telephone.
- Positive and enthusiastic attitude and voice projection for customer handling.
- Excellent listening skills.
- Flexible and able to handle multiple tasks while maintaining high level of accuracy and competency.
- Ability to type at a minimum 30 wpm.
- A working knowledge of the computer is necessary and prior market research experience is helpful but not required.
Important Notes:
Must pass a typing and grammar exam, also must be available to work evenings and Saturdays
Bilingual a Plus!
Fluent in Spanish, French, German, Italian, Chinese, German, Russian, Korean, Japanese, Vietnamese, Polish, Hindi and Urdu, etc.
Hours are:
Flexible Hours: Mon-Sat 9am-9pm
Student Hours: Mon-Sat 5-9
|
|
