Service

General Overview

When your customers come to your dealership for service, it is more important now than ever to take advantage of this opportunity. Once a vehicle is being serviced at your dealership, are you tracking multi-point inspections and identifying up-sell opportunities? Can you identify and track recommended and declined services? Can you manage your promise times to ensure your customers have a positive experience and become repeat customers?

With CAR-Research XRM’s Service Drive Control Manager, we provide you with the tools to perform these tasks and much more.  With real-time tracking of repair orders (RO’s), alerts for up-sell opportunities and declined services, work-in-process reporting, system alerts for missed promise times and incomplete customer information, and complete sales and service customer history, Service Drive Control Manager equips your service department with all of the necessary tools to effectively manage a profitable service department.

Key Features and Benefits

• Real-time dynamic route sheet that tracks repair orders (RO’s)
• Online service appointment scheduling tool
• Instant key indicator alerts for one-line repair orders, premium services, loaner/rental cars, and more
• Declined service alerts from previous customer visits
• Track all multipoint inspections and identify up-sell opportunities
• Special order parts notification
• Identify and track recommended and declined services
• Alerts for both missed promise times and incomplete customer contact updates
• Comprehensive customer web site with total sales and service history
• Real-time customer e-mail address acquisition process
• Work-in-process reporting, including parts, labor, and average customer pay labor
• Customer follow-up accountability through CTI
• Real-time shop loading reports
• Customer e-mail and text messages to communicate RO status
• Single-click access to customer history
• Trend reporting and forecasting tool with advisor drill down, including review of inspections
• Closed RO reporting for current day on display
• Inspection status alerts, including when an inspection was completed, inspections needing a response, and elapsed time between inspection completion and time of response